Refund Policy

MSM Consulting Services offers refunds under the following conditions:

1. Licensure and Accreditation Services: Refunds are available if services have not commenced. A written refund request must be submitted within 14 days of payment.
2. Clinical Consulting Services: Refunds may be issued if the initial consultation or deliverables are not provided within the agreed timeframe due to delays caused by MSM Consulting.
3. Billing and Credentialing Services: Refunds will not be issued once the credentialing or billing process has started unless MSM Consulting is unable to deliver the agreed-upon service due to unforeseen circumstances.
4. All refund requests must be submitted in writing via email to info@msmconsultingservices.com with proof of purchase.

Shipping or Delivery Policy

MSM Consulting Services delivers digital and physical products as follows:

• Digital Deliverables: Reports, training materials, and certifications are delivered electronically via email or secure file sharing within the agreed timeline (typically 3-7 business days unless otherwise specified).
• Physical Deliverables (if applicable):
  • Shipping Method: Standard shipping through USPS, UPS, or FedEx.
  • Shipping Time: 5-10 business days for domestic destinations.
  • Shipping Rates: Calculated based on the delivery address and product weight.
  • Eligible Destinations: United States and Canada.

Customers will receive a tracking number for physical shipments upon dispatch.

Return Policy and Process

MSM Consulting Services accepts returns under these conditions:

1. Non-Consumable Goods (e.g., printed manuals, equipment):
   • Items must be returned within 30 days of receipt.
   • Items must be unused and in their original packaging.
2. Digital Products: Returns are not accepted once products are downloaded or accessed, except in the case of technical errors attributable to MSM Consulting.
3. Return Process:
   • Contact returns@msmconsulting.com with a reason for the return and proof of purchase.
   • Upon approval, MSM Consulting will provide a return authorization number and instructions.
   • Customers are responsible for return shipping unless the return is due to an error by MSM Consulting.

Cancellation Policy

Customers may cancel subscriptions or reservations under the following conditions:

1. Subscription Services:
   • Subscriptions can be canceled at any time with a 30-day written notice via subscriptions@msmconsulting.com.
   • Refunds are prorated based on the time remaining in the current billing cycle if cancellation occurs after the service period begins.
2. Reservations (e.g., training sessions or consulting appointments):
   • Cancellations made at least 72 hours before the scheduled appointment are eligible for a full refund or reschedule.
   • Cancellations made less than 72 hours in advance are non-refundable, but a reschedule may be offered at the discretion of MSM Consulting.

For further assistance or questions about this policy, please contact info@msmconsultingservices.com or call 1–888–424–9444 during business hours.